Brandywine Counseling, Inc.Journey to Recovery artWhere the Journey 
to Recovery 
Begins
 
2713 Lancaster Avenue        Wilmington, DE 19805        Phone (302) 656-2348        Fax (302) 656-0746

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Client Information

 

Welcome to the BCI Client Information Page. Here you can get instant access to important resources. Announcements and alerts related to program rules, services offered, and special events will be posted here. Our patient handbooks are also here for you to download or search. Plus, quick links to frequently asked questions.

 

Announcements
June 2008 - Focus on Families begins its next cycle Monday July 14 from 10 AM to 1 PM. The program lasts 5 months. To sign up, contact Jacqueline Akins or Robin Stewart at 504-0947, or 656-2348, ext. 117.
April 2008 - The Daily Message Online! It has been a tradition for many years for Account Manager Karen Barker to give out a daily inspirational thought at the Lancaster Center. Now, by popular demand, you can read it online and pass it on.
 
Publications
 
Contact BCI Frequently Asked Questions
 

 

 Notice of Patient Rights

Medical and drug and alcohol information about BCI patients is protected by HIPAA and the federal Confidentiality Law. This notice describes how this information may be used and disclosed and how you can get access to it.

 

 Fees

Payment for services at BCI is on a sliding-fee scale based on individual and/or family income. No one is turned away because of an inability to pay. However, refusal to pay fees when there is the ability to pay may result in discharge from treatment.

If you are experiencing a financial hardship, please notify your counselor. You may be eligible for a fee adjustment. Keep us informed about any hardship and we will help you continue in treatment. Everyone is expected to pay what they can so we can keep the program going.

Third-party payments are also accepted and BCI will help ensure that patients receive maximum benefits within the structure of their particular insurance plans.

 

 Joint Commission Accreditation

BCI is a Joint Commission accredited health care organization. If you have a complaint about the quality of care being provided by BCI, the Joint Commission wants to know about it. Submit your complaint online or send it to us by mail, fax, or e-mail. Summarize the issues in one to two pages and include the name, street address, city, and state of the health care organization.

When submitting a complaint to The Joint Commission about an accredited organization, you may either provide your name and contact information or submit your complaint anonymously.   Providing your name and contact information enables The Joint Commission to inform you about the actions taken in response to your complaint, and also to contact you should additional information be needed.

It is our policy to treat your name as confidential information and not to disclose it to any other party.   However, it may be necessary to share the complaint with the subject organization in the course of a complaint investigation.   

The Joint Commission policy forbids accredited organizations from taking retaliatory actions against employees for having reported quality of care concerns to The Joint Commission.

E-Mail: 
complaint@jointcommission.org
 
Fax: 
Office of Quality Monitoring
(630) 792-5636
 
Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

If you have questions about how to file your complaint, you may contact the Joint Commission at this toll free U.S. telephone number, 8:30 to 5 p.m., Central Time, weekdays.

(800) 994-6610

 

 Winter Weather Emergencies

If there is an accumulative snow/ice storm, BCI will determine whether or not all sites should open at the usual time, a delayed time, or not at all. Please call 656-2348 ext. 621 (weather box) for this information. We also announce our information on the radio on 1150 AM WDEL and 93.7 WSTW.

 

Last updated July 18, 2008

 

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